--- title: Add a Root Cause to a Warranty Ticket description: Add a Root Cause to a Warranty Ticket SiteLine --- [Skip to content](https://info.vueops.com/knowledge/add-a-root-cause-to-a-warranty-ticket#main-content) English Show submenu for translations [Request Help](https://info.vueops.com/knowledge/kb-tickets/new?hsLang=en) ![branding-blue-tagline.svg\]](https://info.vueops.com/hubfs/Imported%20images/branding-blue-tagline.svg) Open main navigation Close main navigation - English Show submenu for translations - [Request Help](https://info.vueops.com/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [VueOps Help Center](https://info.vueops.com/knowledge?hsLang=en) 2. [Warranty Tickets](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en) # Add a Root Cause to a Warranty Ticket **Background             ** By adding a Root Cause to a Warranty Ticket, you can view Insights and Reports to see useful data on the types of issues that have occurred during your Warranty Period. **Required User Permissions** Project Administrators, Project Editors, Facility Administrators and Facility Editors can add a Root Cause to a Ticket. **Steps** 1. Navigate to the Warranty Tickets Module. 2. Select the relevant Ticket from the grid.  3. Click ‘**Edit**’ in the ‘Root Cause Analysis’ section**.** 4. Select a Root Cause from the dropdown menu. 5. Type any **Contributing Factors** or **Details** you’d like to also be recorded. 6. 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