Add a Root Cause to a Warranty Ticket

Background             

By adding a Root Cause to a Warranty Ticket, you can view Insights and Reports to see useful data on the types of issues that have occurred during your Warranty Period.

Required User Permissions

Project Administrators, Project Editors, Facility Administrators and Facility Editors can add a Root Cause to a Ticket.

Steps

1. Navigate to the Warranty Tickets Module.
2. Select the relevant Ticket from the grid. 
3. Click ‘Edit’ in the ‘Root Cause Analysis’ section.
4. Select a Root Cause from the dropdown menu.
5. Type any Contributing Factors or Details you’d like to also be recorded.
6. Click ‘Save’.

Additional Information

A Root Cause must be assigned before the Ticket's status can be changed to 'Closed'.