Create a Warranty Ticket

Required User Permissions

Project Administrators, Project Editors, Project Collaborators and all levels of facility permissions can create a Warranty Ticket.

Steps

1. Navigate to the Warranty Tickets Module. You can do this from the facility homepage by clicking ‘View All’ under the Warranty Tickets section, or by clicking the wrench icon in the left-hand sidebar.
2. Click the blue "+ Warranty Ticket" button in the top right corner of the page top open the ticket detail panel on the right side of the page.  Fill in the fields and click the "Submit" button to save the new ticket.  SiteLine assigns a new ticket ID and send an email to you confirming the ticket details.
   

1. 1. Required Fields
      1. You must enter a title for the ticket - the title should be short but descriptive
      2. You must also select a project for the ticket - projects are created for different phases of construction and renovation for the building.
   2. Optional Fields
      1. Attach a photo or video that shows the issue that needs to be resolved
      2. Enter a description
      3. Set the priority
      4. Select the location(s) where the issue is occurring.  If you have defined locations in SiteLine, you can pick from that list.  Otherwise you can enter a location description
      5. Category - select one or more from the list of categories
      6. Assets - Select the asset(s) that are affected by this issue.  If you have defined locations in SiteLine, you can pick from that list.  
      7. Attach a file that will help describe the issue or support the resolution

Additional Information

The project must be in the warranty period for a ticket to be created.

All tickets are assigned a unique ID.

Required fields marked with a red asterisk.