--- title: Send a Message from a Warranty Ticket description: Send a Message From a Warranty Ticket SiteLine --- [Skip to content](https://info.vueops.com/knowledge/send-a-message-from-a-warranty-ticket#main-content) English Show submenu for translations [Request Help](https://info.vueops.com/knowledge/kb-tickets/new?hsLang=en) ![branding-blue-tagline.svg\]](https://info.vueops.com/hubfs/Imported%20images/branding-blue-tagline.svg) Open main navigation Close main navigation - English Show submenu for translations - [Request Help](https://info.vueops.com/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [VueOps Help Center](https://info.vueops.com/knowledge?hsLang=en) 2. [Warranty Tickets](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en) # Send a Message from a Warranty Ticket **Background             ** If you need to send Warranty Ticket information to a contact outside of SiteLine, you can use Messages. If you are communicating with people who have a SiteLine account and are associated to the ticket, you should use Comments. **Required User Permissions** Project Administrators, Project Editors, Facility Administrators and Facility Editors can send a message from a Warranty Ticket. Project Collaborators, Facility Collaborators, Facility Limited Collaborators and Facility Viewers have read-only access to messages on Warranty Tickets. **Steps** 1. Navigate to the Warranty Tickets Module. 2. Select the relevant ticket from the grid. 3. Scroll to the messages section at the bottom of the page and click ‘**Send A Message**’. 4. Edit the email template: 1. **To:** Type the email addresses of the recipients of this message. You can add multiple email addresses, separating them with a comma. You cannot select existing users in the Project Directory.  2. **CC:** Type the email addresses of the people you’d like to be CC’d on the message. You can add multiple email addresses, separating them with a comma. You cannot select existing users in the Project Directory. 3. **Subject:** By default, our Warranty Ticket message template has been applied, but you can delete/edit the email subject. 4. **Body:** By default, our Warranty Ticket message template has been applied, pre-populating the Ticket ID, description and location, but you can delete/edit the body of the email. 5. Click **‘Send’**. **Additional Information** A record of all email messages sent are displayed in the messages section of the Warranty Ticket. Any new messages will be created with the previous message included in the chain by default. You can delete this from the body of the email when editing the template Recipients of an email message that do not have a SiteLine account will not be able to login and view the ticket in SiteLine.     - [Documents](https://info.vueops.com/knowledge/documents?hsLang=en#main-content) - [Managing Documents](https://info.vueops.com/knowledge/documents?hsLang=en#managing-documents) - [Collections](https://info.vueops.com/knowledge/documents?hsLang=en#collections) - [Tags](https://info.vueops.com/knowledge/documents?hsLang=en#tags) - [Warranty Tickets](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#main-content) - [Manage Tickets](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#manage-tickets) - [Set Up](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#set-up) - [contractor](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#contractor) - [Trade Partner](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#trade-partner) - [Drawings](https://info.vueops.com/knowledge/drawings?hsLang=en) - [Users](https://info.vueops.com/knowledge/users?hsLang=en#main-content) - [User Accounts](https://info.vueops.com/knowledge/users?hsLang=en#user-accounts) - [User Access](https://info.vueops.com/knowledge/users?hsLang=en#user-access) - [Manage Users](https://info.vueops.com/knowledge/users?hsLang=en#manage-users) - [Permission Levels and Scope](https://info.vueops.com/knowledge/users?hsLang=en#permission-levels-and-scope) - [Locations](https://info.vueops.com/knowledge/locations?hsLang=en#main-content) - [Location Configuration](https://info.vueops.com/knowledge/locations?hsLang=en#location-configuration) - [Location Management & Operations](https://info.vueops.com/knowledge/locations?hsLang=en#location-management-operations) - [Location Insights](https://info.vueops.com/knowledge/locations?hsLang=en#location-insights) - [Assets](https://info.vueops.com/knowledge/assets?hsLang=en#main-content) - [Asset Insights](https://info.vueops.com/knowledge/assets?hsLang=en#asset-insights) - [Asset Configuration](https://info.vueops.com/knowledge/assets?hsLang=en#asset-configuration) - [Asset Operations](https://info.vueops.com/knowledge/assets?hsLang=en#asset-operations) - [Models](https://info.vueops.com/knowledge/models?hsLang=en#main-content) - [Model Management](https://info.vueops.com/knowledge/models?hsLang=en#model-management) - [Model Views](https://info.vueops.com/knowledge/models?hsLang=en#model-views) - [Model Viewer](https://info.vueops.com/knowledge/models?hsLang=en#model-viewer) - [Viewer Enhancements](https://info.vueops.com/knowledge/models?hsLang=en#viewer-enhancements) - [Model Set](https://info.vueops.com/knowledge/models?hsLang=en#model-set) - [Connecting to External Applications](https://info.vueops.com/knowledge/connecting-to-external-applications?hsLang=en) - [FAQ](https://info.vueops.com/knowledge/faq?hsLang=en) - [SiteLine Administration](https://info.vueops.com/knowledge/siteline-administration?hsLang=en#main-content) - [Projects](https://info.vueops.com/knowledge/siteline-administration?hsLang=en#projects) - [SiteLine on Mobile Devices](https://info.vueops.com/knowledge/siteline-on-mobile-devices?hsLang=en) - [Procedures](https://info.vueops.com/knowledge/procedures?hsLang=en#main-content) - [What is a Procedure?](https://info.vueops.com/knowledge/procedures?hsLang=en#what-is-a-procedure) - [Procedure Operations](https://info.vueops.com/knowledge/procedures?hsLang=en#procedure-operations) - [Programs](https://info.vueops.com/knowledge/programs?hsLang=en#main-content) - [What is a Program?](https://info.vueops.com/knowledge/programs?hsLang=en#what-is-a-program) - [Program Management](https://info.vueops.com/knowledge/programs?hsLang=en#program-management) - [Service Requests](https://info.vueops.com/knowledge/service-requests?hsLang=en#main-content) - [What is a Service Request?](https://info.vueops.com/knowledge/service-requests?hsLang=en#what-is-a-service-request) - [Service Request Management](https://info.vueops.com/knowledge/service-requests?hsLang=en#service-request-management) - [Work Orders](https://info.vueops.com/knowledge/work-orders?hsLang=en#main-content) - [Work Order Fundamentals](https://info.vueops.com/knowledge/work-orders?hsLang=en#work-order-fundamentals) - [Work Order Operations](https://info.vueops.com/knowledge/work-orders?hsLang=en#work-order-operations) [![Chill listening crop-3](https://info.vueops.com/hubfs/branding-blue-tagline-2.svg "Chill listening crop-3")](https://vueops.com) VueOps SiteLine Help Center Copyright © 2026, VueOps