--- title: Service Request description: Service Requests on VueOps --- [Skip to content](https://info.vueops.com/knowledge/what-is-a-service-request#main-content) English Show submenu for translations [Request Help](https://info.vueops.com/knowledge/kb-tickets/new?hsLang=en) ![branding-blue-tagline.svg\]](https://info.vueops.com/hubfs/Imported%20images/branding-blue-tagline.svg) Open main navigation Close main navigation - English Show submenu for translations - [Request Help](https://info.vueops.com/knowledge/kb-tickets/new) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [VueOps Help Center](https://info.vueops.com/knowledge?hsLang=en) 2. [Service Requests](https://info.vueops.com/knowledge/service-requests?hsLang=en) 3. [What is a Service Request?](https://info.vueops.com/knowledge/service-requests?hsLang=en#what-is-a-service-request) # Service Request ## A service request in VueOps is a ticket submitted to report an issue, request maintenance, or ask for support. Service requests provide a streamlined way for facility occupants and team members to communicate needs to the maintenance team without requiring detailed technical knowledge. ### **What is a Service Request?** A service request is a simplified ticket type designed for reporting issues and requesting work. Unlike work orders, which are detailed task assignments for maintenance teams, service requests are typically submitted by facility users who notice a problem and need it addressed. Common examples of service requests: - A room is too hot or too cold (HVAC issue). - A light fixture is broken or flickering. - An equipment alarm is going off. - A door lock is malfunctioning. - A water leak is noticed in a corridor. ### **Service Request vs. Work Order** Understanding when to use each: - **Service Request (SR)** — Use when reporting an issue or requesting work. Simpler form with fewer fields. Typically submitted by facility occupants or requesters. - **Work Order (WO)** — Use when defining a specific maintenance task with detailed instructions, scheduling, parts, and cost tracking. Typically created by maintenance administrators or generated by programs. **ℹ️ NOTE:** *A service request can be converted into a work order if the maintenance team determines it requires a more structured approach with scheduling, parts, and procedures.*   - [Documents](https://info.vueops.com/knowledge/documents?hsLang=en#main-content) - [Managing Documents](https://info.vueops.com/knowledge/documents?hsLang=en#managing-documents) - [Collections](https://info.vueops.com/knowledge/documents?hsLang=en#collections) - [Tags](https://info.vueops.com/knowledge/documents?hsLang=en#tags) - [Warranty Tickets](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#main-content) - [Manage Tickets](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#manage-tickets) - [Set Up](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#set-up) - [contractor](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#contractor) - [Trade Partner](https://info.vueops.com/knowledge/warranty-tickets?hsLang=en#trade-partner) - [Drawings](https://info.vueops.com/knowledge/drawings?hsLang=en) - [Users](https://info.vueops.com/knowledge/users?hsLang=en#main-content) - [User Accounts](https://info.vueops.com/knowledge/users?hsLang=en#user-accounts) - [User Access](https://info.vueops.com/knowledge/users?hsLang=en#user-access) - [Manage Users](https://info.vueops.com/knowledge/users?hsLang=en#manage-users) - [Permission Levels and Scope](https://info.vueops.com/knowledge/users?hsLang=en#permission-levels-and-scope) - [Locations](https://info.vueops.com/knowledge/locations?hsLang=en#main-content) - [Location Configuration](https://info.vueops.com/knowledge/locations?hsLang=en#location-configuration) - [Location Management & Operations](https://info.vueops.com/knowledge/locations?hsLang=en#location-management-operations) - [Location Insights](https://info.vueops.com/knowledge/locations?hsLang=en#location-insights) - [Assets](https://info.vueops.com/knowledge/assets?hsLang=en#main-content) - [Asset Insights](https://info.vueops.com/knowledge/assets?hsLang=en#asset-insights) - [Asset Configuration](https://info.vueops.com/knowledge/assets?hsLang=en#asset-configuration) - [Asset Operations](https://info.vueops.com/knowledge/assets?hsLang=en#asset-operations) - [Models](https://info.vueops.com/knowledge/models?hsLang=en#main-content) - [Model Management](https://info.vueops.com/knowledge/models?hsLang=en#model-management) - [Model Views](https://info.vueops.com/knowledge/models?hsLang=en#model-views) - [Model Viewer](https://info.vueops.com/knowledge/models?hsLang=en#model-viewer) - [Viewer Enhancements](https://info.vueops.com/knowledge/models?hsLang=en#viewer-enhancements) - [Model Set](https://info.vueops.com/knowledge/models?hsLang=en#model-set) - [Connecting to External Applications](https://info.vueops.com/knowledge/connecting-to-external-applications?hsLang=en) - [FAQ](https://info.vueops.com/knowledge/faq?hsLang=en) - [SiteLine Administration](https://info.vueops.com/knowledge/siteline-administration?hsLang=en#main-content) - [Projects](https://info.vueops.com/knowledge/siteline-administration?hsLang=en#projects) - [SiteLine on Mobile Devices](https://info.vueops.com/knowledge/siteline-on-mobile-devices?hsLang=en) - [Procedures](https://info.vueops.com/knowledge/procedures?hsLang=en#main-content) - [What is a Procedure?](https://info.vueops.com/knowledge/procedures?hsLang=en#what-is-a-procedure) - [Procedure Operations](https://info.vueops.com/knowledge/procedures?hsLang=en#procedure-operations) - [Programs](https://info.vueops.com/knowledge/programs?hsLang=en#main-content) - [What is a Program?](https://info.vueops.com/knowledge/programs?hsLang=en#what-is-a-program) - [Program Management](https://info.vueops.com/knowledge/programs?hsLang=en#program-management) - [Service Requests](https://info.vueops.com/knowledge/service-requests?hsLang=en#main-content) - [What is a Service Request?](https://info.vueops.com/knowledge/service-requests?hsLang=en#what-is-a-service-request) - [Service Request Management](https://info.vueops.com/knowledge/service-requests?hsLang=en#service-request-management) - [Work Orders](https://info.vueops.com/knowledge/work-orders?hsLang=en#main-content) - [Work Order Fundamentals](https://info.vueops.com/knowledge/work-orders?hsLang=en#work-order-fundamentals) - [Work Order Operations](https://info.vueops.com/knowledge/work-orders?hsLang=en#work-order-operations) [![Chill listening crop-3](https://info.vueops.com/hubfs/branding-blue-tagline-2.svg "Chill listening crop-3")](https://vueops.com) VueOps SiteLine Help Center Copyright © 2026, VueOps